Complaints and Suggestions

Complaints

We are fortunate that these are rare at our practice. We hope that this reflects our commitment to patient care.

If you do have a complaint then please let us know as soon as soon as possible. You can ask to speak to our Practice Manager (Helen Jones) or use the contact forms on this website and allow us the opportunity to try to put things right through our thorough in-house complaints procedure. If you would like to email your complaint, please call our main number on 0151 625 5700 and a designated email address can be supplied.

We take a constructive approach to complaints and, if they do occur, we action and learn from the problem in order to improve our services.

Suggestions

We always welcome feedback on the service that we provide. If you wish to make suggestions for improvements then we would be very pleased to hear from you. If you are dissatisfied with the service that we provide then please take advantage of our practice complaints procedure.

Please ask at reception for more information. Our aim is to provide you with the highest quality of service.

News and Events

Update on the transition of Primary Care Medical services at TG Medical Centre
Posted on 14-3-2019

There is an important update regarding the transition of Primary Care Medical services at TG Medical Centre.

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Flu outbreak
Posted on 09-1-2018

Please read this important announcement regarding the flu virus.

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Dr. Whittingham-Jones in attendance at the RCGP
Posted on 12-10-2017

Congratulations to Dr. Whittingham-Jones who was given time at the Royal College of General Practitioners (RCGP) to make a presentation about the prevention of cardiovascular disease.

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Ordering your repeat medication
Posted on 14-12-2016

Please ensure you order your repeat medication by Wednesday, 21st December at the latest to ensure you have enough for the holiday period.

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There's still time to get your flu jab!
Posted on 16-11-2016

If you are unsure about your eligibility, please contact us and we will be more than happy to assist you.

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The teenage caffeine pouch trend troubling US experts
Posted on Thursday July 31, 2025

Some social media influencers are pushing products to young gym-goers and students, health experts warn.

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Older driver rules 'could have saved mum's life'
Posted on Friday August 01, 2025

Claire Eady is calling for new regulations after losing her elderly mother in a crash.

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Former nurse loses legal challenge over private gender clinic
Posted on Thursday July 31, 2025

A High Court challenge over the registration of England's first private gender clinic for teenagers has failed.

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Boost our pay or risk strike action, warn nurse leaders
Posted on Thursday July 31, 2025

Royal College of Nursing wants urgent talks on way NHS contract works, warning nurses feel undervalued.

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Major healthcare equipment firm on brink of failure
Posted on Wednesday July 30, 2025

NRS Healthcare, which provides wheelchairs, hoists and other equipment, is expected to run out of cash by the end of the week, the BBC understands.

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